FAQ

1. Can I cancel or update my order? or change my shipping address?

You can cancel or update your order as long as it has not been shipped. We will accommodate any changes on your order if it’s possible to do so. Please email solthejewlery@gmail.com to cancel an order or update your order information. SOL jewelry reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

2. How can I track my order?

An email confirmation would be sent to you after you complete your purchase. When your package is shipped, you will get a shipping confirmation email from us with a tracking number. You can enter the tracking number in the provided carrier website for more information.

International orders please expect 3-10 days before receive a tracking update. This is due to the transition between shipping carriers for international orders. Detailed tracking might not be updated daily, please check back on the tracking every few days.

3. Why am I not seeing a tracking update after I have received an email that says “my order has been shipped”?

When you receive the tracking number update via email, your package has already shipped. However, the tracking number only updates the last shipping carrier for final delivery so you are not able to see the first half of the transit process. Your package is currently in transit with the first shipping carrier, and you will see the tracking update when it arrives at a local distribution center of the last shipping carrier.

4. I forgot to apply my discount code.

To rectify this, we kindly ask you to contact our Customer Service team at your earliest convenience. Our dedicated team is ready to assist you in applying your discount to your recent order or provide guidance on how to apply it for future purchases.You can reach out to us via email solthejewlery@gmail.com .

6. How to use my gift card?

You can enter the code of your gift card in the checkout page. An order can be paid with both a gift card and a credit/debit card combined.

 

8. Will the jewelery get tarnished?

All of our pieces are 18k gold/platinum plated so they are definitely made for longevity if you try to avoid water and any chemicals such as makeup or hair products. Our gold plating is 3 times as thick as the industry standard.